Billing Questions?
As of March 1, 2024, HealthPrime is the new billing service provider for Rockford Associated Pathologists and Rockford Associated Clinical Pathologists. Change Healthcare will continue to bill for dates of service prior to March 1, 2024. Please check the date of service to contact the appropriate number below with any questions or to update insurance information.
For dates of service after March 1, 2024 contact:
HealthPrime
Phone:
779-201-3884 (RAP)
779-201-3883 (RACP)
Hours: M-F 7 AM-7 PM Central time
Mailing address:
1919 South Highland Ave Buildng A Suite 210
Lombard, IL 60148
A text message may be sent to you prior to mailing a paper bill. You can easily view your statement by visiting the link in the text. A paper version will be mailed if you do not view the statement online. You may opt out of text billing by replying STOP or calling our customer service number above.
Visit our billing portal here for dates of service after March 1, 2024:
RAP: https://www.personapay.com/ahraap/login
RACP: https://www.personapay.com/ahracp/login
For dates of service before March 1, 2024 contact:
Change Healthcare
Phone:
866-759-4528
Mailing address:
4000 S. Faber Place Drive Suite 300
North Charleston, SC 29405
https://www.changehealthcare.com/
** Please note: If your procedure occurred before March 1st you may experience delays in billing as Change Healthcare is experiencing a network billing outage. We appreciate your patience during this time. Be assured your accounts are in a holding pattern and will not face penalties due to the circumstances beyond our control. Change Healthcare is actively working to resolve this situation.
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You may receive a text message prior to a paper statement being mailed. We are offering this service to make the billing process easier and faster for you. You can easily view your statement by clicking on the link in the text. A paper statement will be mailed if you do not view the statement online. If you prefer to receive paper statements only, you can opt out of text billing by replying STOP or calling our customer service line at 779-201-3884 or 779-201-3883.
This process reduces paper waste and is environmentally friendly.
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Pathologists are physicians, like the doctor you visit in an office, who provide Anatomic and Clinical Pathology professional services. Pathologists bill separately for their professional services. If you don’t receive a bill, the pathologist has likely already received payment for their professional services from your insurance company, a government payor, or managed care plan.
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See our main page for more information: What is a pathologist?